Important note: If you purchased a Zinuto subscription through the Apple App Store or Paddle, refunds, statutory withdrawal requests, cancellations, and billing support are generally handled by the corresponding merchant of record under its platform rules, buyer terms, and applicable law.
Paddle refund window: For purchases made on zinuto.com through Paddle, refund requests should generally be submitted within 14 days of the original transaction date or, for subscriptions, within 14 days of the most recent renewal date.
1. Scope
- This page applies to paid Zinuto subscriptions purchased through Apple App Store billing or Paddle checkout where that purchase flow is available.
- Purchase visibility, subscription offers, renewal, cancellation, and refund behavior may vary by build, region, storefront, checkout channel, and applicable law.
- For Paddle web purchases made on zinuto.com, the standard refund request window is 14 days from the transaction date or, for subscriptions, 14 days from the latest renewal date, subject to Paddle review and mandatory law.
2. How to request a refund
| Need | Where to go | Notes |
|---|---|---|
| Request a refund for a completed charge | Apple’s refund flow, typically through reportaproblem.apple.com | Apple reviews refund eligibility under its own rules. |
| Request a refund for a Paddle charge | Paddle order support on paddle.net | Submit the request within 14 days of the original transaction date or, for subscriptions, within 14 days of the most recent renewal date. For digital subscriptions that have already started, refunds may be unavailable to the extent permitted by law, except where the product was not delivered, materially not as described, faulty, or where mandatory consumer rights apply. |
| Cancel future renewals | Your App Store subscription settings or the Paddle buyer portal link in the subscription confirmation email | Canceling renewal stops future billing, but does not normally reverse the current paid billing period. |
| Entitlement or account mismatch | dev@zinuto.com | We can help review logs and account state, but refunds for Apple or Paddle charges must be executed by the relevant billing provider. |
3. What we can help with
- Successful purchase completed but the expected entitlement did not unlock.
- The wrong account appears to be signed in after purchase or restoration.
- Subscription status looks incorrect and you need help checking account records.
- You need product-side information to support an Apple or Paddle billing review.
4. Important clarifications
- For Paddle web subscriptions, Paddle is the merchant of record and executes any approved refund. We do not directly refund Paddle charges ourselves.
- Completed digital subscription purchases are generally non-refundable once service access has started or the billing period has begun, except where mandatory law provides otherwise or an appropriate remedy is required because the product was not delivered, not as described, or faulty.
- For Paddle web purchases, the standard refund request window is 14 days from the transaction date or, for subscriptions, 14 days from the latest renewal date.
- Canceling auto-renewal stops future billing, but it does not normally refund the current paid billing period.
- When contacting support, include your purchase date, Apple order reference or Paddle receipt details if available, and the email address associated with your Zinuto account.
5. Contact
For product-side support, contact dev@zinuto.com.
Review our Pricing, Privacy Policy, and Terms of Use.